1. Introduction

Welcome to PixelHood Madrid ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy applies to all information collected through our website (pixelhood.es) and any related services. It explains what information we collect, how we use it, and what rights you have in relation to it.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our products, when you contact us, or when you make a purchase.

The personal information we collect may include the following:

• Personal Information You Provide: Name, email address, postal address, phone number, and other similar contact data.
• Automatically Collected Information: We automatically collect certain information when you visit, use, or navigate the website. This information does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, and other technical information.

3. How We Use Your Information

We use the information we collect for various business purposes, including:

• To Fulfill Orders: To process and manage your orders, payments, returns, and exchanges.
• To Provide Customer Support: To respond to your inquiries and solve any potential issues you might have with our service.
• To Improve Our Website: To analyze usage data to understand how our website is used and to improve its functionality and user experience.
• For Legal Purposes: To comply with our legal obligations, resolve disputes, and enforce our agreements.

4. Will Your Information Be Shared?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We do not sell your personal information.

We may share your data with third-party vendors, service providers, or agents who perform services for us or on our behalf, such as:

• Payment processing
• Shipping and delivery
• Website analytics

5. Cookies and Tracking

We may use cookies and similar tracking technologies to access or store information. Cookies are small data files stored on your device that help us improve our website and your experience. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

6. Your Privacy Rights (GDPR)

As we are based in Spain, we adhere to the General Data Protection Regulation (GDPR). If you are a resident of the European Economic Area (EEA), you have certain data protection rights:

• The right to access – You have the right to request copies of your personal data.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise any of these rights, please contact us at hello@pixelhood.es.

7. Data Security

We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by a "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

9. Contact Us

If you have questions or comments about this policy, you may email us at hello@pixelhood.es or by post to:

PixelHood Madrid
Calle de Preciados 13
28013 Madrid, Spain